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Working At Cigna – Product Management Senior Manager In Westerville

    Website Cigna

    Job Description:

    The Product Management Senior Manager is responsible for leading a team of Advisors and/or Senior Advisors that manage capabilities and projects within Regulated Markets.  This individual will provide leadership and strategic direction to their team, other Regulated Market capability owners, and will support implementing large cross-functional initiatives.  The ideal candidate will have a broad based knowledge of Regulated Markets/PBM operations, experience leading people, a strategic mindset, the ability to influence and drive change, and skilled in project management.  This position will ensure compliance with the Center for Medicare and Medicaid Services (CMS) guidance/regulations, provide subject matter expertise to internal/external stakeholders, deliver presentations in account team/client forums, and ensure metrics and performance guarantees are met.

    Job Responsibilities:

    • Lead a team of Advisors and/or Senior Advisors that effectively support Regulated Market capabilities and large cross-functional initiatives.
    • Review and provide strategic direction on CMS guidance/regulations to maintain compliance, partnering with Legal and Compliance
    • Communicate strategic recommendations and execute tactics to deliver the strategic vision
    • Individual and team will be the Subject Matter Expert and capability advocate with all cross-functional areas of the organization
    • Oversee the product development life cycle leveraging agile methodology, partnering with Business and Technical Product Owners to communicate, document, and prioritize business needs
    • Influence account teams, clients, and external industry workgroups (NCPDP/PCMA)
    • Analyze trends and develop recommendations to ensure client needs, compliance metrics, and/or internal support is met
    • Responsible for business documentation of compliance actions for routine guidance, execution of routine monitoring, and communication of client impacts
    • Creates project scope, project plan, tracks project deliverables, and communicates project status
    • Ensure internal/external policies and procedures are documented, maintained, and followed
    • Develop and deliver training to clients and internal resources
    • Support internal/external audits as the subject matter expert
    • Understand and use system tools to research and resolve issues and concerns
    • Cross-train and support other team initiatives where appropriate

    Job Requirements/Qualifications:

    • Bachelor’s degree in related field or 5-8 years relevant experience
    • Familiarity with pharmacy adjudication and other PBM operations
    • Experience in managing and implementing large scale Medicare initiatives preferred
    • Strong strategic, analytical, problem solving, and project management skills required
    • Successful track record as a people manager and/or possesses clear aptitude as a leader
    • Strategic and creative thinker with ability to think outside the box and translate strategies into actions/requirements/implementation
    • Excellent organizational agility skills with a strong understanding of business processes and operations to facilitate execution of initiatives
    • Experience in managing capabilities in Regulated Markets preferred
    • Familiarity with industry standards organizations, preferably NCPDP and PCMA
    • Skilled in review and interpretation of complex guidance and regulations
    • Ability to see and apply business needs outside of one’s own work area
    • Excellent presentation skills and experience presenting complex information in an understandable way to various audiences
    • Effective communication skills with experience communicating with internal and external individuals in various functional areas and at various levels of management
    • Strong learning skills and ability to adapt quickly to changing environment
    • Advanced MS Excel, MS Access, and SQL skills are highly desirable

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