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Walmart Mba Internship – Operations Crisis Specialist In Farmville

    Website Walmart

    Job Description:

    The Walmart Emergency Operations Center (EOC) is a 24/7 global crisis monitoring and reporting center that intakes critical incidents including threats related to criminal activities, geo-political crises, weather-related emergencies, and natural disasters affecting our associates across the global enterprise in support of protecting people, property, and our brand. The Crisis Specialist is an hourly position within the Emergency Operations Center (EOC) team that will answer crisis related calls from our Stores and Clubs and will coordinate appropriate actions per policy and procedures. This individual will monitor external media and proprietary data systems for indications and warnings of crisis related events. Crisis Specialists intake and report crisis related events to our stores, distribution centers, and home office partners.

    Job Responsibilities:

    • Having ability to interact and communicate with people over the telephone often in stressful situations.
    • Developing relationships necessary to prepare for and respond to emergency situations by identifying and maintaining collaborative partnerships with internal and external organizations.
    • Mitigating risks to company assets by evaluating requirements, constraints, assumptions, and variables for businesses; identifying and assessing available risk management options; conducting cost benefit analysis relating to business risk; and supporting implementation of value-based security and protective programs that are consistent with industry security standards and company policies.
    • Providing guidance to internal business partners on emergency preparedness and response processes and procedures that enable the business to minimize disruptions; developing rapport with all levels of management.
    • Supporting Walmart Associates and Operations during crisis events and ensuring the incident is accurately logged and maintained.
    • Having an overall knowledge of data entry skills.
    • Having a strong customer service approach with a demonstrated desire to exceed expectations.

    Job Requirements/Qualifications:

    • 1-3 years’ experience in intelligence, corporate security, law enforcement, or related field.
    • Proficient in French Language/communications
    • 1-3 years’ experience in customer service
    • 1-3 years’ experience writing and reviewing corporate communications
    • 1-3 years’ experience using a business intelligence tools (for example Oracle, Service Now, Power BI) to create reports to specifications.

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