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Bilingual Japanese – Us Bank Internships Columbia

    Website U.S Bank

    Position Title: Bilingual Japanese

    Company:  U.S Bank

    Location: Columbia, MO, US

    Job Description:

    At U.S. Bank, we’re passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country’s most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.Provides high quality customer service by responding to telephone inquiries, requests and problems. Researches, analyzes, and provides solutions that meet the customer’s needs. The major accountabilities of this position may include: resolving customer inquiries and problems on first contact; providing customers with account information; resolving or referring billing disputes; correcting payment errors; revising fee and finance charges as appropriate; account maintenance; taking card, check or other orders; acting on lost or stolen cards/checks; and researching customer problems that could not be resolved during the initial contact.


    • Good knowledge of concepts, practices, policies and procedures of banking products and services
    • Bilingual Japanese preferred (10% language premium for bilingual)
    • Effective telephone and interpersonal skills
    • Strong problem-solving and negotiation skills
    • Ability to handle difficult customer calls Proficient computer navigation skills using a variety of software packages including
    • Microsoft Office applications
    • Ability to identify and resolve/escalate problems
    • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service


    •  remote employees must identify a permanent remote worksite that allows focus and confidentiality.
    • For most employees, this is a home office; if space is not a home office, manager approval is necessary to ensure appropriate worksite. Generally, employees should work from their identified work site.
    • Manager and human resources approval is required before changing a remote worksite, as factors such as operational and business needs, geography-based salary range differences, and time zone differences are considered.
    •  remote workspace should be reasonably quiet and free from interruption.
    • Remote employees are responsible for furnishing worksite (including desk/chair and internet access) and ensuring company equipment and information is safe.

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