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Technical Support – Kinaxis Student Interns Montreal

    Website Kinaxis

    Job Description:

    Every day, we’re empowered to work together to help our customers make fast, confident planning decisions. This is how we create a better planet – for each other, for our customers and for generations to come. Our cloud-based platform RapidResponse ensures that the products we need – everything from medicine and cars, to day-to-day items like toothpaste – make it to market and into our hands when we need them with minimal ecological footprint.

    Job Responsibilities:

    • You will learn about cloud computing and very large data sets as you handle Service Requests for Infrastructure Updates, Customer Data Requests, Configuration Changes, and Data Model Changes among other tasks
    • You will work with consultants, partners, and customer technical resources to provision, setup, test, and deploy customer environments
    • Follow-up with internal and external customers to ensure problems were resolved and/or recommend further action to ensure non-recurrence and customer satisfaction
    • Follow-up on Change Requests to insure correct implementation as well as gather evidence
    • Providing liaison and coordination with other departments, when necessary, to obtain answers to or resolve urgent or complex customer/service problems and inquiries
    • Auditing and recommending changes for Service Request handling procedures
    • May perform additional projects upon request

    Job Requirements/Qualifications:

    • Enrolled in a post-secondary diploma or degree in a related discipline
    • The ability to handle multiple tasks simultaneously with an exceptional eye for detail as every Service Request has real business impact.
    • Solid working knowledge of Window’s environments, IIS, and experience with web-based applications
    • Working knowledge of Microsoft Office applications (word, excel, power point, outlook)
    • Strong Research and troubleshooting skills are required

    To apply for this job please visit www.kinaxis.com.


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