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technical product manager – Starbucks Internship Application West Hartford

    Website Starbucks

    Position Title: technical product manager

    Company: Starbucks

    Location: West Hartford, CT, US

    Job Description:

    From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
    Starbucks is committed to diversity, inclusion, and accessibility in everything we do. These core values are fundamental to the way we do business and come through in the experiences we design for people – both in our coffeehouses and our digital products. This position contributes to Starbucks success by ensuring our digital products are accessible to all.
    The technical product manager needs to have strong accessibility, communication and interpersonal skills, deep functional and technical knowledge of accessibility requirements and implementation best practices to educate digital product, design, and engineering teams. This role focuses on continuous process improvement through effective collaboration with functions across Starbucks Technology.


    • Support UX design in reviewing accessibility specifications for new and existing features
    • Identify and manage in-release accessibility testing with internal and external teams
    • Lead annual accessibility audits of website, web app and mobile native apps and work with teams to remediate and validate reported issues.
    • Responsible for determining business needs, understanding market demands and accessibility/inclusivity trends, problem solving and proposing solutions.
    • Align with business partners to balance business and accessibility objectives and manifest these as clear, stable priorities for the team.
    • Manages product planning through day-to-day collaboration and decision making with a cross-functional team including UX Design, engineers, QA, and business partners.
    • Defines accessibility health and performance metrics
    • Creates dashboard/reporting requirements and KPIs to measure accessibility performance
    • Identifies opportunities to improve accessibility and usability performance using data.
    • Accessibility on various platforms including Windows and MacOS
    • Mobile accessibility on various platforms including Android and IOS
    • ARIA 1.1 specification
    • Video and other digital media
    • PDF and other document standards


    • Develops and maintains centralized digital accessibility resources for internal digital teams.
    • Serves as a subject matter expert for digital accessibility laws, standards, and guidelines.
    • Leads digital accessibility program meetings to share best practices across multiple teams.
    • Interacts directly with business stakeholders to understand business problems
    • Presents options/recommendations clearly and persuasively to support business stakeholder decisions
    • Works with UX Design and engineering teams to understand, prioritize and document accessibility requirements.
    • Consults on new tools and processes to enable adherence to accessibility guidelines.
    • Integrates accessibility into iterative, agile development process
    • Identifies and documents accessibility tradeoffs as well as dependencies and constraints
    • Performs validation of feature against stated goals; facilitates user review/acceptance testing
    • Manages execution and eliminates blocking issues during development
    • Effective communications of accessibility delivery milestones and progress
    • Support accessibility roadmap creation on future initiatives.

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