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Summer Health Internship – escalation analyst In Irving

    Website McKesson

    Job Description:

    McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments and other organizations in healthcare to help provide the right medicines, medical products and healthcare services to the right patients at the right time, safely and cost-effectively. United by our ICARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful – all for the better health of patients. McKesson has been named a “Most Admired Company” in the healthcare wholesaler category by FORTUNE, a “Best Place to Work” by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. For more information, visit

    Job Responsibilities:

    • Manage portfolio and implement collections strategy to reduce delinquency and resolve disputes
    • Contact customers primarily via GetPaid, as well as other relevant systems
    • Review and release held orders based on assigned delegation of authority and guidelines
    • Act as a second level of escalation within the collections process
    • Prepare promissory note documentation
    • Follow-up with various departments to get supporting documents/info
    • Handle and process inquiries from McKesson virtual team
    • Process or submit adjustments /write-offs based on DOA
    • Analyze customer delinquent account balances
    • Reconcile open and closed transactions as necessary
    • Provide billing data (i.e. invoice copies, statements) upon request from a customer to facilitate payments

    Job Requirements/Qualifications:

    • Ability to interact with customers via phone, email, etc.
    • Customer and service oriented in resolving process related requirements
    • Understanding of full OTC cycle
    • Knowledge of GetPaid and/or SAP Systems will be helpful
    • Day to day communication with business partner/relevant counterparts
    • Accounting and reconciliation skills
    • Excellent verbal and written communication skills
    • Understanding of DSO/DDSO and delinquency targets
    • Use of good judgment within defined policies and practices

    To apply for this job please visit

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