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SENIOR ASSOCIATE – Amgen Jobs Jacksonville

    Website Amgen

    Position Title: SENIOR ASSOCIATE

    Company: Amgen

    Location: Jacksonville, FL, USA

    Job Description:

    If you’re seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you’ll find it at Amgen.


    • Provide balanced and scientific Amgen K.K. products and therapeutic areas (TAs) related medical/pharmaceutical information to handle unsolicited medical inquiries.
    • Create and update Med Info materials and FAQ appropriately, and perform version control.
    • Report Amgen K.K. adverse event and product complaint to meet internal procedure.
    • Review promotional materials.
    • Contribute to Medical Information call center management to ensure appropriate information provision.
    • Contribute to provide Medical Information content on digital channels appropriately.
    • Identify and analyze the customer insights from inquiries to be shared with internal stakeholders
    • Meet local regulation, internal procedure, and industrial rules to manage medical information operations.
    • Collaborate with both local, global internal and external stakeholders to manage medical information operations.
    • Bachelor’s degree in pharmacy or life sciences plus at least 3 years of Med Info-related work experience in Japanese pharmaceutical company. (e.g. Medical Advisor in Medical Affairs, Medical Communication, Pharmacovigilance)
    • Ability to create Med Info materials and responses to unsolicited requests from customers
    • Ability to review promotional materials, Proper Use Guide, and commentaries on Precautions for Use
    • Copyright knowledge to develop and provide information.
    • At least one TA from cardiovascular disease, bone health, neurology, oncology and hematology
    • Medical related information resources and AI-based technologies
    • Excellent communication skills to communicate with external customers, partners, vendors, and internal partners.
    • Customer perspective to search, manage, and summarize medical information for inquiry handling.
    • Identify customer’s needs and potential risks related to Amgen products to feedback internal stakeholders.
    • Work appropriately to meet regulations, industrial rules, Amgen internal procedure.
    • Strategic thinking to meet Amgen business priority and working efficiently.
    • Japanese >Japanese native speaker. Great verbal and writing polite communication skill to provide information to health care professionals.
    • English > Ability to identify and comprehend required scientific literature and general administrative documents, and to collaborate with Global/Regional teams through e-mails and online conferences.
    • Basic IT skill is required to leverage internal systems, providing information, and developing responses and reports


    • Create and update Med Info materials such as Interview Form, Kusuri-no-shiori (drug information sheets) , FAQ, Medical Information Letters and Package insert references
    • Provide product and relevant TA related scientific and balanced information to handle enquiries timely manner.
    • Contribute to vendor management to ensure quality of responses provided by call center agents and digital channel vendors.
    • Provide appropriate training to outsourcers based on the deep knowledge on products, TAs, and regulation/industrial rules/Amgen procedures.
    • Monitor publication in scientific journals and congresses, and manage literature in the internal database.
    • Understand internal and external customer needs and provide the best Medical Internal Use Only General and Administrative Information solutions to meet their needs.
    • Understand organizational strategies to translate them to Japan medical information strategies.
    • Develop great relationships with internal (both local and global) and external stakeholders to contribute to Amgen business.
    • Collaborate with Med Info colleagues and promote standardization of operating procedures. Contribute to develop, maintain and improve operating procedures without deviations. In case operating procedures are deviated, the Medical Information Manager undertakes a role in performing and improving corrective and preventive actions diligently and without delay

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