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Sales and Service Overnight – 24 Hour Fitness Openings San Diego

    Website 24 Hour Fitness

    Position Title: Sales and Service Overnight

    Company: 24 Hour Fitness

    Location: San Diego, CA, USA

    Job Description:

    The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, helps inspire guests to take the right next steps in pursuing their fitness goals. In addition, the SSO maintains relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment.

    Responsibilities:

    • Ensuring members receive a friendly greeting/check-in and prompt attention to their needs
    • Maintaining name relationships with members and serving as a resource for their questions or concerns
    • Resolving member concerns as they arise and when needed, escalating through the proper management channels
    • Being present on the club floor and locker rooms, helping keep a clean and safe environment
    • Regularly conducting team cleans and identifying equipment and/or amenities in need of service 40%

    Requirements:

    • Helping guests become comfortable in the club
    • Offering tours, discussing amenities and answering membership questions
    • Inspiring guests to achieve their personal fitness goals
    • Presenting 24 Hour Fitness in a way that best connects with guests
    • Removing barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)
    • Ensuring new members are set up for success by meeting with a Personal Trainer 40%

    To apply for this job please visit careers.24hourfitness.com.


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