Job Description:

The Pathways Internship Program allows students to join VA in career positions that emphasize long-term training and development. The VA Northeast Ohio Healthcare System is recruiting for a Program Analysts (Pathways Internship). The Program Analysts (Pathways Internship) will function at the Parma VA Clinic within Community Outpatient Service (COPS).

Job Responsibilities:

Processing all incoming calls to the Community Based Outpatient Clinics (CBOCs) by screening calls and determining to whom the caller should be referred.
Providing assistance to analysts or managers in performing analyses and/or evaluation of operating program characteristics of the telephone systems.
Obtaining, organizing, filing, scanning, and retrieving reports, correspondence, and numerical data for use in preparing reports, briefings, and presentations.
Analyzing workflow to determine potential problem areas.
Making recommendations to correct potential problem areas and to improve coordination between the various units and/or offices.
Providing assistance to analysts or managers in performing analyses, collecting information, compiling reports, making contact with Veterans and/or evaluation of comments in the VA Signal
Helping Veterans check in and enter travel pay utilizing the kiosk
Performing other duties as assigned

Job Requirements/Qualifications:

You must be a U.S. Citizen to apply for this job
You must be at least 16 years old (by closing date of this vacancy announcement)
Selective Service Registration-required males (over 18) born after 12/31/59
Must be accepted for/currently enrolled in a qualified educational institution
You may be required to serve a probationary period
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) – See “Additional Information” below for details.