Job Description:

We are fans helping fans around the world attend the events they care about. The quintessential subsidiary of Live Nation Entertainment, Ticketmaster, which revolutionized the way people connect with their favorite artists, teams and shows, continues to innovate day after day. We don’t just sell tickets (although we do it better than anyone!); we enrich lives, one unforgettable experience at a time. A real feat. Ours. If you are as passionate about live shows as we are, we want to meet you.

Job Responsibilities:

Work closely with the support team, gaining hands-on experience with ticketing platforms;
Learn the technology used for access control and point of sale;
Collaborate with regional services, observing teammates assisting customers using the various ticketing software platforms;
Assist with on-site and remote support when needed;
Use troubleshooting techniques and tools to identify the root cause of problems;
Coach Customer Support Specialists to learn how to become a Ticketmaster Customer Support Specialist;
Answer customer calls, keep a record of information, follow up on tasks, resolve issues, etc.
Genuine interest in customer support and technology;
Ability to work both independently and as part of a team, at different levels of the organization;
You thrive in an ever-changing environment and are often described as a self-starter who doesn’t know all the answers, but is resourceful enough to know where to look for them;
You take pride in the product of your work, you always make sure to review your work thoroughly before submitting it, and you demonstrate a high level of accuracy;
Familiarity with the live performance and concert industry is considered an asset;
A passion for live events and a desire to learn about the entertainment industry!;
In an effort to provide an immersive experience during the 15 weeks of the internship, we are offering a hybrid role;
Travel may be required; and
Vaccination against COVID-19 will be required for this position, subject to the arrangements provided for by law.

Job Requirements/Qualifications:

The student must be enrolled in a recognized and accredited post-secondary institution. If the student is seeking internship credit, their post-secondary program must include co-op or internship;
Minimum of 1-2 years of experience (part-time) in a customer service and/or service role;
Excellent verbal and written communication skills (bilingualism, French and English, required for the Montreal internship.)
Ability to work independently and efficiently in an extremely fast-paced and results-oriented environment;
People of high integrity and ability to work in a collaborative team environment;
Autonomous, with some degree of creativity and problem-solving ability;
Excellent computer and technological skills;
Strong ability to multi-task and work in a fast-paced environment;
Must have excellent organizational skills and ability to manage multiple priorities in a very fast-paced and constantly changing environment; and
High degree of precision and great attention to detail.