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Operations Intern – Live Nation Jobs Québec City

    Website Ticketmaster

    Job Description:

    We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just a ticketing and technology platform, we’re the dedicated team members who build lasting relationships with our millions of fans one amazing experience at a time. If you’re passionate about the magic of live entertainment like we are, we want to hear from you.

    Job Responsibilities:

    • Work closely with Support team, getting hands on experience with ticketing platforms;
    • Learn about technology utilized for access control and point of sales;
    • Collaborate with regional departments, shadowing teammates as they support clients using the various ticketing software platforms;
    • Assist in on-site and remote support when needed;
    • Use troubleshooting techniques and tools to identify the root cause of issues;
    • Buddying up with Client Support Specialists to learn what it takes to be a Ticketmaster Client Support Specialist;
    • Attending client calls, logging details, follow up tasks, troubleshooting issues etc.
    • Genuine interest in client support and technology;
    • Capable of working both independently and in team environments, across various levels of the organization;
    • You thrive in an everchanging environment and are often described as a self starter who might not know the all the answers, but is resourceful enough to figure out where to seek them out;
    • You take pride in your work product, always ensuring to complete a thorough review before submitting, demonstrating a high level of accuracy;
    • A familiarity with the live entertainment and concert industries considered a “plus”;
    • A passion for live events and desire to learn about the entertainment industry!;
    • In an effort to provide an immersive experience over the 15-week term, we are requiring that the role be hybrid;
    • Travel may be required; and
    • COVID-19 vaccination will be required for this position, subject to legally entitled accommodations.

    Job Requirements/Qualifications:

    • Coordinate with Field Technology department on installations and hardware requirements;
    • Assist with coordination and implementation of client and platform marketing initiatives;
    • Assist with data entry & day to day administrative tasks;
    • Resolve issues with Customer Service for events with problems and/or special circumstances;
    • Working with Manager to better understand the team coordination and scheduling.
    • The student must be enrolled in a recognized and accredited post-secondary institution. Where the student seeks credit for the Internship, their post-secondary program must include a co-op or internship term;
    • Minimum 1-2 years’ (part time) experience working in a customer facing and/or service role;
    • Excellent verbal and written communication skills (Bilingualism considered an asset).
    • Must be able to work independently with efficiency in an extremely fast-paced, results driven environment;
    • Individuals with high integrity and ability to work in a collaborative team environment;
    • Self-starter, with a certain degree of creativity and problem-solving ability;
    • High level of computer and technology skills;
    • Strong ability to multi-task and work in a fast-paced environment;
    • Must have excellent organizational skills and an ability to handle multiple priorities in a very fast-paced and evolving environment; and
    • High degree of accuracy and strong attention to detail.

    To apply for this job please visit livenation.wd1.myworkdayjobs.com.


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