Job Description:

Every day, we’re empowered to work together to help our customers make fast, confident planning decisions. This is how we create a better planet – for each other, for our customers and for generations to come. Our cloud-based platform RapidResponse ensures that the products we need – everything from medicine and cars, to day-to-day items like toothpaste – make it to market and into our hands when we need them with minimal ecological footprint.

Job Responsibilities:

Responsible for regular log review process and identifying any risks to the service and ensure appropriate remedial actions are taken
Installs and configures virtual and baremetal servers for Kinaxis Private Cloud
Support the operations of IT infrastructure under strict change control and documentation processes
Automate repetitive functions via scripting
Follow standard operating procedures while maintaining validated servers
Provide IT Infrastructure support via telephone, e-mail, and other tools
Provide timely status updates to Cloud Services Management
Support infrastructure delivery activities
Resolve complex technical issues
Foster an environment that strives for high availability of infrastructure required to support business systems
Conduct analysis and planning of systems infrastructure to address the capacity needs of the business
Handle all IT infrastructure outages with proper and timely communications
Follow proper Incident and Problem Management procedures
Participate in the IT Emergency Response team
Must adhere to all security and confidentiality request for this position
May perform other duties as assigned

Job Requirements/Qualifications:

Enrollment in BS or BA in Computer Science, Information Systems, or equivalent post-secondary education
Experience managing infrastructure environments in a post-secondary program.
Proven experience with Microsoft Windows Server 2016 and Linux Cent OS distribution
Windows Active Directory experience is a must
Experience using various monitoring tools to proactively monitor all aspects of the IT infrastructure
Must have experience in ITIL-based methodologies including Incident and Change Management
Must have some experience in Cloud technologies, Server Consolidation and Virtualization
Must have base knowledge with public Cloud environments (AWS, GCP, AZURE)
Must have proven experience with building, deploying and running with automation scripts (e.g. Perl, Chef, Puppet and Powershell)
1+ yrs. Cisco Network experience with switches, routers and firewalls as part of a post-secondary program. CCNA certification would be considered an asset
Candidate must have base knowledge of Virtualization: VMWare
Must have ability to realign priorities rapidly to meet changing business requirements
Strong written, verbal and interpersonal communication skills
Successful candidate must be able to fulfill all security and confidentiality thresholds for this position (SOC2, CGRP, etc.)