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Health Internships – Patient Care Coordinator In Indianapolis

    Website Unitedhealth Group

    Job Description:

    Bring your passion for health care to New West Physicians in Colorado, a team committed to providing excellent service to every patient… every time. We’re not only one of the largest physician groups in Colorado with 21 offices throughout the Denver Metro area—we’re also part of Optum, a nationwide family of over 53,000 dedicated physicians working together to help people live their healthiest lives. That means we’re backed by the resources of a global health care organization working to help people live healthier lives and help make the health system work better for everyone. New West Physicians has received national awards for providing high quality health care in Colorado.

    Job Responsibilities:

    • Assist in answering incoming phone calls in a prompt and professional manner
    • Return calls as appropriate
    • Connect and disconnect answering service, and follow up on messages received from answering service
    • Assist in taking phone messages in a concise and complete manner
    • Ensure phone calls will not be left on hold for excessive periods
    • Assist “unscheduled” emergencies to the point that medically trained personnel may take over
    • Greet and check-in patients in a courteous and friendly manner, verify and update necessary information in the medical record.
    • Check patient’s balances and account status.
    • Refer to the patient representative as needed
    • Assist patients with ambulatory difficulties
    • Verify all demographic and financial information on established patients
    • Obtain and receive information necessary for the preparation of a new patient record
    • Enter patient data in the computer, and scan the insurance card and driver’s license in Allscripts
    • Receive payments from patients and issue receipts including reconciling daily cash and cash drawer
    • Schedule appointments and verify prior to the scheduled time.
    • Print schedule for physicians and other staff members one day in advance or more as requested
    • Other responsibilities as assigned

    Job Requirements/Qualifications:

    • High school diploma or GED
    • 1+ years of customer service experience
    • 6+ months experience in clerical or administrative work
    • Experience handling a high volume of telephone calls and a multi-system phone line
    • Healthcare or insurance benefits
    • Microsoft Office proficiency – MS Word and Outlook
    • Ability to handle cash and to count money at high volumes including mathematical computations
    • Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance

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