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Home » Ford Motor Company Summer Internships Near Me – Field Service Engineer In Farmington

Ford Motor Company Summer Internships Near Me – Field Service Engineer In Farmington

    Website Ford Motor Company

    Job Description:

    Working within our Marketing, Sales & Service organization gives you the opportunity to advance the Ford reputation as a visionary vehicle and mobility services company delivering a trusted customer experience. We’re looking for insightful individuals with the marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. If you have an audience-first mindset, join us and be the eyes, ears and voice of Ford.

    Job Responsibilities:

    • Positions are based in 21 regions across the United States. Must have a willingness to relocate now or in the future to one of these locations.
    • Monitoring service repair process improvement recommendations with affected dealerships and follow-up as required
    • Communicating root cause analysis, and related recommendations to dealership management
    • Utilizing dealership technical performance reporting to proactively identify and prioritize opportunities for process improvement
    • Implementing and monitoring processes that support proper diagnosis and repair
    • Providing guidance on required tools and equipment
    • Providing critical feedback on new and existing product quality
    • Ensure dealership management understands technician training requirements to improve repair capability, including the technical competence of their personnel
    • Ensure dealership management is aware of the Company’s technician career entry/recognition programs and is leveraging them to recruit new technicians
    • Assisting legal counsel, executive liaison and the dispute resolution teams with vehicle inspections or final repair attempts
    • Ensure Dealer Principals and dealership management are fully aware of their individual performance on key metrics, which affect fixed operations performance
    • Ensure dealership management fully understands the relationship between maintaining sufficient service equipment and increased customer satisfaction, repair work throughput and profitability by:
    • Consult with Dealership management about vehicle repair process capability that supports high quality vehicle repair results
    • Ensure dealerships are supported in resolving vehicle technical assistance requests, including identification of the root cause by:
    • Report recommendations, repair actions and results
    • Able to travel overnight on a weekly basis

    Job Requirements/Qualifications:

    • Bachelor’s Degree in automotive-related programs such as, but not limited to, Automotive Technology,
    • Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive
    • Engineering, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management
    • Professionalism including customer service/interface skills/experience
    • Strong project/program management experience and business acumen
    • Proven track record of working independently, following-through and solving problems quickly
    • Possess a valid and unrestricted driver’s license
    • One or more years of automotive diagnosis and repair experience (dealership and/or independent)
    • 2+ years of experience using Microsoft Office suite
    • Experience or firm understanding of the Vehicle Service Repair process
    • Excellent communication and collaboration skills to build strong relationships with dealership personnel and cross functional activities

    To apply for this job please visit sjobs.brassring.com.


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