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Home » Espn Summer Internship – Customer Success Manager In Highland Heights

Espn Summer Internship – Customer Success Manager In Highland Heights

    Website Espn

    Job Description:

    The Customer Success team partners with all groups within Digital Experience to ensure the voice of the customer is represented in technology roadmaps and projects. The CS team also partners with employees and cast members across all parts of Disney and around the world to ensure teams are using – and using well – technology that helps them be productive and collaborative. For the Digital Experience Customer Success team, our customers are employees at Disney. Customer Success Managers are unique in their role because they partner with groups all across Disney, learning about projects and processes all over the company. The role is a mix of consulting, training, UX and customer service, all with a focus on employee experience with a technology slant.

    Job Responsibilities:

    • Measurement / Data Capture – KPI definition and measurement of effectiveness of team and change management activities with the workforce we support
    • Partnership – Work with internal service managers to understand and influence technology roadmaps.
    • Customer Support – Troubleshooting with customers, finding creative solutions for their use cases.
    • Training Delivery – Delivering technology training via webcast (and in-person post-return to office).
    • Analyzing user feedback – Research via surveys, interviews, metrics or other sources.
    • Consulting – Meet with internal clients to understand their business and collaboration needs, and recommend appropriate technologies and technology use.
    • Change Management – Guide employees transitioning between retired and modern tools; provide input on service management project plans to include change management planning and the voice of the customer.

    Job Requirements/Qualifications:

    • Strong presentation skills, confident in public speaking and providing training to both small and large groups.
    • Gathering and analyzing user feedback via surveys, interviews, and other methods.
    • Experience working with social, collaboration and web technologies such Slack, Microsoft 365 (including OneDrive and Teams), G Suite and Zoom.
    • Customer Service experience
    • Strong communication skills, both written and verbal, and in various mediums (documentation, social, marketing) and tone.
    • 2-3 years of experience in customer facing communications or relations role within a technology organization (IT organization or Enterprise Software vendor)

    To apply for this job please visit jobs.disneycareers.com.


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