Job Description:

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

Job Responsibilities:

Collaborate with technology and end-user communities to understand business process and elicit, define, and document requirements
Collaborate with engineering resources to execute tests, analyze results, and resolve defects
Serve as an escalation point for difficult problems and complex inquiries
Responsible for defining the priorities of agile team, managing the team backlog, and prioritizing the user stories, defects, and enablers
Lead and manage assigned projects, budgets and provide monthly forecasts
Ensure alignment of team backlog with strategic priorities of product management and program backlog
Manage own work to deliver according to project schedules and be accountable for agile team delivery and project schedules
Evaluate the delivered stories against the definition of done and the established acceptance criteria
Acts as subject matter expert with internal stakeholders and the assigned product or product areas
Partner with engineering to develop test strategy and write test cases across the agile testing matrix (Unit,
Functional, System, and Non-Functional) to ensure coverage of applicable business processes and system functions
Act as a peer group leader to and help train staff on business systems analysis standards and processes
Collaborate with business partners on implementation, including training, change management, and communications
Write well-defined user stories and acceptance criteria based on established requirements

Job Requirements/Qualifications:

At least 5 years of experience in a business systems analysis role or as a product owner, managing a complex product within an enterprise
Knowledge of ITIL v3 or later and ITSM best practices
Experience as a product owner, driving the outcomes for a single product or complex feature
Experience with agile software development methodologies (PMI-ACP, SAFe Agilist, ICP-ACC, etc.)
Strong technology background and applicable technology skills
Translate complex ideas into understandable requirements, value statements, and business outcomes
Strong communication, writing, and executive presentation skills
Demonstrated experience leading small teams to deliver projects and business outcomes
At least 3 years’ experience participating in ServiceNow, Salesforce, or Appian development projects