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Home » Espn Internships Summer 2022 – Service Delivery Manager In Irmo

Espn Internships Summer 2022 – Service Delivery Manager In Irmo

    Website Espn

    Job Description:

    The Global Network Services organization is focused on delivery of global, end-to-end network engineering and telecom solutions to the business segments within TWDC.  The organization is comprised of two key teams, Telecom Business Planning (TBP) and Business Network Design Services (BNDS).

    Job Responsibilities:

    • Develops sustainable governance and operational processes in support of contractor and vendor management
    • Identify automation opportunities to streamline expense management and exceptions.
    • Influence Telecom vendor direction and services into alignment with TWDC business needs
    • Develop, propose and implement new services strategies that effectively leverage the entire service delivery supply chain, transitioning and optimizing service delivery tasks where appropriate.
    • Map business processes, identifying opportunities for efficiency, consolidation and/or automation through process re-engineering.
    • Develops sustainable operational processes to manage and optimize Telecom provisioning, billing and cost recovery
    • Collaborating with the vendors to implement or improve business processes, and participate in the quarterly performance review meetings to provide feedback and suggestions for service improvement with each vendor
    • Development of 3rd party strategy to augment/support existing telecom related business activities driving cost optimization and efficiency.
    • Defining the Vendor Roadmap in order to support business goals, drive value through the vendor ecosystem and minimize exposure to potential risks.
    • Lead and create telecommunications strategic, tactical and operational plans, lead, perform and where possible automate, complex research and data gathering analysis, develop and manage project plans and perform financial analysis.
    • Provide technical and analytical support for medium to large projects

    Job Requirements/Qualifications:

    • Self-organizing and motivated
    • Knowledge of film entertainment, hospitality, video distribution and broadcast.
    • Ability to think innovatively
    • Adept at written and oral communications
    • Minimum of 5 years related working experience in Business Administration, Telecommunications or IT related discipline
    • Strong customer service skills and orientation.
    • Strong presentation skills
    • Ability to interface and collaborate directly with IT constituents, executives, business partners, and vendors
    • Strong requirements facilitation skills
    • Demonstrated ability to work with a wide array of technical and managerial personnel to solve complex problems.
    • Minimum 10 years work experience in business transformation and/or process re-engineering and optimization
    • ITIL 3 / 4 certified
    • Demonstrated knowledge of telecommunications technologiesAdvanced communication skills, particularly the ability to communicate technical information to non-technical audiences.

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