Job Description:

Whether you are experienced or looking to develop your skills further, please read on, this is a career graded role to allow for the right candidate to join our dedicated team. We offer a mature approach to remote and flexible working so come help us meet our digital aims and ambitions at East Suffolk.

Job Responsibilities:

Great opportunities for training and development
Generous leave entitlement (equivalent to 24 days a year, increasing to 30 days after 5 years’ service, plus bank holidays)
Local government pension scheme
Free car parking (for when you are working in the office)
Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

Job Requirements/Qualifications:

As part of this role, you will work with teams across the Council to assess their requirements, understand business processes and develop new digital processes to support their service needs.
You will also provide ongoing technical support in relation to e-forms, self-service portals and CRM environments and proactively use statistical analysis to inform future development and improvements, including accessibility.
Our ideal candidate will have excellent IT skills as well as technical knowledge and experience in e-form creation software, process improvement and user experience design.
You will also have excellent communication skills, a high level of initiative and the ability to challenge and improve current working practices to transform the way we work.
If you think you have what it takes to be successful in this role, even if you don’t meet all the essential requirements, please apply.
We would appreciate the opportunity to consider your application.
We are working in an agile way and can accommodate remote working arrangements for the right candidate.