Customer Insights – Summer Visa Internships Bellevue

Position Title: Customer Insights

Company: Visa Inc.

Location: Bellevue, WA, USA

Job Description:

Technology and its consumption to perform payments is reaching new heights as consumers demand more from experiences. With the significant shift to digital our clients, financial, technology partners and merchant partners are all having to adapt their technology and digital strategy to meet the demands of these expectations and experiences. As the world of payments continues to change quickly, driven by new payment methods, evolving customer demand, and often unpredictable global events, Visa must continue to change with it, and must do so by staying close to its customers and solving their most pressing pain points.

Responsibilities:

• The Visa Customer Insights team leads efforts on understanding, measuring, and championing customer experience across Visa’s product portfolios.
• Our team applies the latest in CX analytics, surveying, and machine learning to drive strategic impact across the product organization.
• We are looking for an outstanding intern who is interested in working closely with cross-functional and cross-organizational teams to understand the customer journey and analyze business needs, document and understand customer requirements, measure peaks and valleys in the customer journey, conduct strategic assessments, track and develop analytics, and develop/implement solutions.
• They will sit side-by-side with our customer experience platform manager to evolve and champion the CX program, have access to internal and external data sources, and be expected to communicate relevant insights to senior leadership and key decision-makers.
• The ideal candidate works well in collaborative environments with minimal formal structure and is comfortable in changing environments with competing priorities.
• Above all, this person must intrinsically be a champion and steward for the customer.

Requirements:

• Be a creative thinker who is passionate about brainstorming out of the box approaches to solve for client challenges and user experiences
• Data Insights: develop and formalize a series of approaches for tracking activity to track end to end journeys and performance metrics
• Taking next steps from analysis to communication to achieve successful outcomes
• Work collaboratively with organizational leads on projects involving customer experience management
• Assisting with day-to-day responsibility for CX platform’s operations ensuring the business is capitalizing on its functionality to reinforce and enable our priorities of Customer-Centricity
• Evolving the CX programs and platform to better measure the overall merchant experience and deliver more actionable insights
• Documenting features and functions of systems
• Assisting in all stages CX platform implementation
• Identifying who to survey, how to route feedback, who should have access and at what level