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Cigna Internships – Capacity Planning and Forecasting In Memphis

    Website Cigna

    Job Description:

    Our Health Services Organization is comprised of a national network of wholly-owned home delivery pharmacies and patient care contact centers. The Resource Management team helps the contact center team achieve its business goals by optimizing operational performance. This is accomplished using a shared service model with specialized advisors who provide business data insights and analytics support in order to ensure exceptional service outcomes for our members and clients.

    Job Responsibilities:

    • Analyze customer data such as contact volume, communications, and client or internal business changes, maintain and improve inbound member call forecasting models.
    • Identify and implement technology to automate and improve the forecasting process.
    • Ensure that month end financial close is accurate and timely, working with workstream leaders, accounting, and finance.
    • Advise senior management of potential budgetary risks and coordinate with appropriate departments to resolve gaps, output issues, or other problems.
    • Communicate key information across the enterprise to build awareness of volume, metrics and significant variations in performance.
    • Partner with teams across the broader enterprise to understand operational processes and requirements, and to identify continuous improvement strategies.
    • Consolidate data from numerous systems into a single source of truth.
    • Leverage data and predictive analysis to clearly articulate problems and influence decisions that support the strategic direction.
    • Developing and managing long range volume and expense forecasting models and monitoring operational performance.

    Job Requirements/Qualifications:

    • Excellent communication (oral and written) and presentation skills
    • Proficient knowledge of SQL, Hyperion; experience with R, Python preferred
    • 5+ years progressive experience as a business operations analyst with forecasting and budgeting experience preferred
    • Proven experience in modeling sequential data, statistical forecasting, and time series models (ARIMA, SARIMA with seasonality and trends).
    • Demonstrated knowledge of MS Office software, specifically Excel (v-lookups, pivot tables, macros)
    • Proven ability to perform in-depth data analysis and present insights in a clear manner
    • BA/BS in Finance, Accounting, Economics or related field preferred; MBA preferred
    • Strong analytical and technical skills.
    • Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions with minimal supervision
    • Ability to prioritize and meet timelines and deadlines
    • Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.

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