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Home » Cardinal Health Summer 2022 Internships – Manager Customer Performance In Chicopee

Cardinal Health Summer 2022 Internships – Manager Customer Performance In Chicopee

    Website Cardinal Health

    Job Description:

    Cardinal Health’s Pharma Commercial Excellence is the organization designed to improve our seller’s focus and effectiveness by leveraging scale, process improvement, clarity of accountability and speed to support and service the internal sales teams and external customers.

    Job Responsibilities:

    • Lead, develop & help build a team of 10 individual contributors (future state)
    • Oversee the day-to-day responsibilities of direct reports and provide technical guidance to team
    • Understand capabilities and skill set of team to manage workloads vs demand of customers and sales teams
    • Lead building of capabilities that improve generation and delivery of customer insights to the business stakeholders and the sales teams
    • Equip the business with timely insights to enable proactive customer engagement
    • Analyze and report on customer insights (voice of customer, NPS), to enable sales teams drive customer experience
    • Lead and oversee projects & customer analysis reports
    • Implement consistent and end to end commercial KPI’s and lead the development of reports and their delivery mechanism (for example dashboards) to improve visibility and decision making
    • Provide a single view of customers by working closely with data and IT teams. This includes bringing historical as well as current transactional information to build profitability picture as well as measure the customers performance vs. the contracts
    • Understand how to articulate customer-oriented data to provide insights to cross functional team and gain a true understanding of customer needs
    • Function as an advisor to the sales organization as they prospect and engage new customers to determine program qualifications and answer program specific questions to ensure sales teams can respond to customers clearly and expeditiously
    • Participates in the development of policies and procedures to achieve specific goals. Ensures employees operate within guidelines
    • Interacts with subordinates, peers, customers, and suppliers at various management levels

    Job Requirements/Qualifications:

    • BA, BS or equivalent experience in related field
    • 8+ years of experience preferred
    • Knowledge of Health Systems and Pharma preferred
    • Experience leading matrixed, cross-functional teams and influencing change preferred
    • Experience working with or managing offshore teams highly preferred
    • Experience in building and managing complex, customer facing programs
    • Knowledge of key information systems and tools
    • Experience in BI or Commercial Analytics
    • Excellent presentation skills

    To apply for this job please visit jobs.cardinalhealth.com.


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