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Cardinal Health Internships – Director Customer Performance In New York

    Website Cardinal Health

    Job Description:

    Cardinal Health’s Pharma Commercial Excellence is a new organization designed to improve sales teams focus and effectiveness by leveraging scale, process improvement, clarity of accountability and speed to support and service the internal sales teams and external customers.

    Job Responsibilities:

    • Lead a complex, cross-pharma segment CoE and associated matrixed, cross-functional teams & is a member of the Commercial Excellence CoE Leadership team
    • Develop and deploy customer facing analysis- such as customer compliance audits, contract analysis, backorder analysis, etc.
    • Responsible for measuring account profitability, share of wallet, rebate reporting and opportunity ID
    • Develop metrics to measure churn and retention, measure contractual compliance, KPI’s (for example delivery), monitor credit utilization and branded vs. generic mix of customer buys.
    • Play a critical part in evolving Cardinal’s pricing strategy to the next level by applying insights generated from customer analysis to the pricing decision models as well as understanding Price, Volume, Mix impacts
    • Lead building of capabilities that improve generation and delivery of customer insights to the business stakeholders and the sales teams. Equip the business with timely insights to enable proactive customer engagement
    • Implement consistent and end to end commercial KPI’s and lead the development of reports and its delivery mechanism (for example dashboards), across the pharmaceutical segment to improve visibility and decision making
    • Lead the efforts to develop a single view of customer working closely with data and IT teams. This includes bringing historical as well as current transactional information to build profitability picture as well as measure the customers performance vs. the contracts

    Job Requirements/Qualifications:

    • Bachelors degree or equivalent experience, Advanced degree preferred
    • Knowledge of Health Systems and Pharma preferred
    • Experience leading matrixed, cross-functional teams and influencing change
    • Experience establishing and building cross-functional teams preferred
    • Experience in building and managing complex, customer facing programs
    • Knowledge of key information systems and tools
    • Experience in BI or Commercial Analytics
    • Strong business acumen, executive presence, customer engagement and presentation skills
    • Ability to travel as needed

    To apply for this job please visit

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