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Home » Bank Of America Summer Internship 2023 – GWIM Sr Operations Rep In Tallahassee

Bank Of America Summer Internship 2023 – GWIM Sr Operations Rep In Tallahassee

    Website Bank of America

    Job Description:

    The CMA Visa Authorizations inbound associate handles incoming inquiries via MLSN from field partners and directly from clients related to CMA VISA Card & Check products. The representative will assist in researching and resolving merchant inquiries as well as providing manual VISA Authorizations. They will also process timely requests to Block CMA VISA Cards, Checks & ACH’s as needed.

    Job Responsibilities:

    • Develop the knowledge and skills you need to deliver world-class client care through the award-winning Bank of America Academy
    • Develop techniques to confidently engage with clients by telephone
    • Have an opportunity to earn your Security Industry Essentials (SIE), Series 7 and Series 66 licenses though structured lessons, in depth online resources, and on-site coaching
    • Build your knowledge of core banking and investment solutions and connect clients to all of the solutions we provide
    • Continue to learn and grow in a culture where growth and career advancement are a priority
    • Get training and one-on-one coaching from academy managers who are invested in your success.

    Job Requirements/Qualifications:

    • Ability to de-escalate difficult client situations
    • Thinks strategically and willingly participates in projects and other opportunities
    • Able to think outside of the box
    • Strong analytical ability and organizational skills
    • Engage management in all escalated issues and continually follow up on outstanding items
    • Able to prioritize issues and handle several sensitive processes at once in a timely fashion
    • Must be able to work independently with minimal supervision, excellent decision making skills, work for accuracy and must be able to meet deadlines
    • Previous Fraud Experience
    • Ability to communicate clearly and concisely with all levels within the firm

    To apply for this job please visit careers.bankofamerica.com.


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