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Home » Bank Of America Internship – Senior Customer Service Specialist In Pawtucket

Bank Of America Internship – Senior Customer Service Specialist In Pawtucket

    Website Bank of America

    Job Description:

    Responsible for handling phone calls related to Subpoena, Garnishments, Court Restricted Accounts and Court Restricted Processing. Phone communications with banking centers, internal/external attorneys, customers, and Federal and State agencies is required. Searching for customer accounts on multiple bank computer systems. Duties include, maintaining case files on internal tracking systems, searching customer bank accounts, responding to attorneys and customers, placing holds and remarks on accounts and completing Customer CRA and FO requests. Cross-training required on multiple job functions. Maintain Productivity and Quality standards to ensure maximum efficiency of operations. Ability to discuss multiple lines of business in LOCRO. Role will also require facilitating team lead responsibilities when necessary.

    Job Responsibilities:

    • Develop the knowledge and skills you need to deliver world-class client care through the award-winning Bank of America Academy
    • Develop techniques to confidently engage with clients by telephone
    • Have an opportunity to earn your Security Industry Essentials (SIE), Series 7 and Series 66 licenses though structured lessons, in depth online resources, and on-site coaching
    • Build your knowledge of core banking and investment solutions and connect clients to all of the solutions we provide
    • Continue to learn and grow in a culture where growth and career advancement are a priority
    • Get training and one-on-one coaching from academy managers who are invested in your success.

    Job Requirements/Qualifications:

    • Ability to discuss multiple lines of business in LOP.
    • Must be able to operate in a high volume, high intensity call center.
    • Ability to deescalate aggressive call types from attorneys and law enforcement.
    • Ability to deescalate aggressive call types from attorneys and law enforcement.
    • Must be able to handle high volume internal information requests for high end wealth accounts precisely.
    • Previous Legal Order and Case Resolution Ops (LOCRO) experience.

    To apply for this job please visit careers.bankofamerica.com.


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