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Home » Bank Of America Banking Internship – Client Services Rep In North Bethesda

Bank Of America Banking Internship – Client Services Rep In North Bethesda

    Website Bank of America

    Job Description:

    At Bank of America, we handle the finances of over 67 million client relationships every day, including helping them save, borrow and invest for today and for their future. We stand by our clients each and every day giving them the power to realize their personal financial goals and help make their financial lives better. If you join our team, we’ll count on you to care for, advise and guide our clients when they need us most – whether they’re just starting out, buying a home, building a family or planning for retirement.

    Job Responsibilities:

    • Continuously learn and advance your career goals through intentional career paths with progression opportunities to the next best role.
    • Process transactions accurately and efficiently to build client confidence and trust, based on established policies and procedures.
    • Grow in your current role through one-on-one coaching from managers who are invested in your success and training programs that help you excel, build new skills or take on additional responsibility. You’ll receive in depth classroom training, small group sessions including live demonstrations and continued on the job training and coaching.
    • Use resources and innovative technology to optimize the client experience and inform and educate clients on how to conduct simple transactions through our mobile application and online banking.
    • Provide clients with a personalized rewarding experience that starts with answering clients’ questions as well as understanding each client’s unique needs.
    • Be the advocate for clients by taking ownership, acting with empathy and connecting clients to solutions that meet their financial goals.
    • Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success.

    Job Requirements/Qualifications:

    • Communicates effectively and confidently with all clients to make their financial lives better.
    • Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays.
    • Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions.
    • Has a commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule.
    • Has the ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections.
    • Has at least an intermediate level of proficiency with computers and current technology.
    • Has 1+ years of customer/client service experience, including experience handling difficult client situations.
    • Is comfortable receiving ongoing performance feedback and coaching.
    • Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives.
    • Has the ability to learn and adapt to new information and technology platforms.

    To apply for this job please visit careers.bankofamerica.com.


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