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Alienware Computing Sales – Best Buy Internships In College Park

    Website Best Buy

    Job Description:

    As the first point of contact, Geek Squad Consultation Agents provide knowledgeable technology solutions and support, while maintaining a friendly, efficient check-in and check-out experience for customers requiring product or other technical assistance. They create and maintain a supportive, positive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members as needed. Agents display a genuine passion for and strive to resolve consumer electronic challenges.

    Job Responsibilities:

    • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
    • Providing positive, timely engagements with customers during the check-in and check-out process.
    • Understanding customer’s technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for next steps.
    • Monitoring queues and providing accurate status updates to customers.
    • Clearly communicate and partner with team members.

    Job Requirements/Qualifications:

    • Experience using and learning about customer electronics
    • Ability to work successfully as part of a team
    • Ability to prioritize and multi-task in a fast-paced environment
    • Ability to work a flexible schedule inclusive of holidays, nights and weekends

    To apply for this job please visit sjobs.brassring.com.


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